SHIPPING

How much is shipping?

  • We currently offer free worldwide Standard Shipping.
  • For USA customers, we also offer Express Shipping for $6.95 USD.

Do you ship internationally?

  • Yes, we ship internationally.

    How do I track my package?

    • Once your order is shipped, you will receive a shipping confirmation email with your order tracking number. If you haven't received that email, check your Spam folder or contact us at support@tuski.co.

      How long does it take for an order to arrive?

      • It takes 3-5 days for orders to be processed and around 2 weeks for orders to be delivered after dispatch. 

      • For Express Shipping orders (USA customers only), it takes 5-8 days for orders to be delivered after dispatch.

        Where are your products shipped from?

        • All of our products are shipped directly from our warehouse in China.

        Will there be custom duties?

        • Customs policies vary widely from country to country. Please contact your local customs office for any information about customs policies that apply in your country.
        • We do not take any responsibility for any additional charges for customs clearance, import duties or local taxes and we have no control over what they may be. We are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.

        RETURNS & EXCHANGES

        What is your refund policy?

        • For hygiene reasons, we are unable to offer a refund or exchange on products unless they are damaged upon delivery.
        • Please read our full Refund Policy here

        Does the Water Flosser come with a warranty?

        • The Tuski Water Flosser comes with a 1-year warranty. If a product fault or defect arises within the Warranty Period, we will repair or replace the product provided it hasn't been misused, altered or damaged after purchase and was used according to instructions. 
        • Please read more about the Warranty here.

        STILL HAVE QUESTIONS?

        • Simply email us at support@tuski.co and we'll get back to you right away.